Implementation

iLab follows a standard implementation process designed to ensure a smooth transition and fulfill core research facilities’ unique requirements.  Customer-focused, result-driven principles guide the iLab implementation.

• Establish Goals – Our team works with our customers to clarify the challenges they face and the solutions they need from iLab.
• Collaborate on an Implementation Process – We work collaboratively with new users to design an implementation plan based on defined goals and our experience with best practices in research and core facility  management.
• Show Measureable Benefits – We supply new users with hard data and user surveys so that customers know the benefits and savings that iLab provides.
• Create Full Ownership – iLab works with both administrators and end-users to ensure that people at all levels of the institution understand and experience the benefits from our system.
• Ensure Satisfaction – We continuously monitor user satisfaction and seek to identify new opportunities for improvement.