Prompt, thorough and accessible support is a central element of the iLab service. Our dedicated Support Team strives to ensure all users have answers to their questions or challenges in an expedient and helpful manner. Unlimited support and assistance is available to all users, including facility personnel, administrators and end customers.
Researchers can access support through several avenues.
The iLab Support portal is accessible via the iLab system. Any account holder can leave feedback or ask questions of the iLab Support Team at any time by submitting a Support Ticket from their account. Answers to frequently asked questions and help resources are also available within the system.
Unlimited access for all users. Available at firstname.lastname@example.org
Unlimited access for all users. +1.617.297.2805
Unlimited, live support available via online Support Ticket, phone, IM and email, 17 hours per day, Monday through Friday.
iLab Support guarantees replies within one business day; average response time is under two hours.