Frequently Asked Questions - iLab & Agilent

Q: What was announced?

On August 1, 2016, Agilent Technologies completed the acquisition of substantially all of the assets of iLab Solutions LLC, an innovator and market leader in Software as a Service (SaaS), cloud-based solutions for core laboratory management. Agilent acquired iLab’s technology, intellectual property and product portfolio, as well as employee talent.

Q: What change should I expect?

Our goal is to seamlessly continue providing you with the software services and customer support to which you are accustomed. Your usual iLab contacts, including Account Managers, Project Managers, and iLab leadership team will continue to be the same, and are available to address additional questions.

Q: Will iLab’s senior management team join Agilent?

Yes. The iLab leadership team has joined Agilent CrossLab Group’s Laboratory Enterprise Division.

Q: Can customers still escalate issues to the iLab team?  

Yes. The iLab team and organizational structure has moved over to Agilent and will continue to function in a similar capacity. Technical and business escalations should be directed to your existing iLab account management team.

Q: Will my iLab point of contact change?

No. iLab employees and contractors have joined Agilent. You will continue to work directly with the same people with whom you have been working.

Q: Will my agreement terms change with Agilent?

Agilent has assumed all current iLab Solutions customer contracts. The same contractual terms and conditions will be applied on the transferred contracts. Starting on August 1, 2016, the new contracts will be with Agilent Technologies.

Q: Will the contract paperwork change?

The iLab team should have contacted you for those cases where assignment of active contracts required consent.

Q: Will the pricing terms for iLab software and services change?

All current iLab Solutions contracts will be assigned to Agilent, including pricing terms for existing contracts.

Q: Will the iLab tools and technology be rebranded as Agilent?

We are retaining the iLab Solutions name, as a part of Agilent Technologies. Additional rebranding activities may be implemented, but timing and details have yet to be finalized.

Q: Will the way I use the iLab service change?

There are no plans to change the fundamental iLab Solutions product, although we will continue to invest in new and expanded features. Your current system access remains the same.

Q: Will there be a change in invoicing?

Yes. Future correspondence should be directed to Agilent Technologies. Your vendor management or Accounts Payable systems will need to be updated to reflect the changes in banking information required for remittance purposes. Please contact your iLab representative for specific banking and tax information.

Q: If I have additional questions, what should I do?

For more information, please contact info@ilabsolutions.com, or your account manager.

Q: Is Agilent committed to maintaining iLab software?

Agilent has placed a high priority on maintaining continuity of service for all iLab customers, and will continue to grow and extend the success of Core Facilities business management for our customers.

Q:  How will customers benefit from this acquisition?

iLab Solutions adds an offering that expands Agilent’s portfolio. Agilent customers will benefit from the higher-tiered service offerings iLab Solutions provides, increasing our combined ability to deliver more insights that lead to outcomes.

MORE ABOUT AGILENT

Q:  Can you tell me about Agilent?

Agilent is a leader in life sciences, diagnostics and applied chemical markets. The company provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Agilent’s expertise and trusted collaboration give our customers the highest confidence in their solutions.

Q:  What does Agilent focus on?

Agilent focuses its expertise on six key markets, where they help their customers achieve their goals. These areas are Academia/Research, Pharmaceutical, Diagnostics, Food, Environment and Forensics, and Chemical and Energy.

Q:  Where can I find more information about Agilent instruments, software, consumables and services offerings?

More information can be found at the Agilent Technologies website: http://www.agilent.com.