Dear Members of the iLab Community,
Over the last several months, iLab and Agilent management worked closely to determine how iLab products fit within the broader Agilent CrossLab offerings.
On the weekend of January 28th, we will go live with a number of changes, mostly related to URLs, email addresses, branding, logos, and the user list serve, as described below. None of these changes will affect the iLab Operations Software or the way you use it.
Thank you for your continued support as we move forward with this transition. I'm excited to see how iLab and Agilent can continue to provide innovative solutions in 2017 and beyond.
iLab Operations Software, Agilent Technologies
With this change, you will begin to see the Agilent CrossLab wordmark replace the iLab Solutions logo. For example, beginning the weekend of January 28th, when you click to the iLab login page, you will notice the CrossLab wordmark, as seen in the image below:
You may also notice a few other slight visual changes on URLs that you may regularly click on.
The new helpsite URL is: http://help.ilab.agilent.com/
The new status site URL is: http://status.ilab.agilent.com/
(Please note, the current URLs will redirect to the above sites; however, you may want to bookmark the new URLs for future reference.)
Additionally, our main corporate website is moving to Agilent's website. On February 1, the webpage www.ilabsolutions.com will automatically redirect to its new address at Agilent.com
Email Address Changes
You may have noticed your usual iLab contacts' email addresses have changed to an agilent.com address. The old emails will continue to forward for a period of time, but we recommend you start adding your iLab contacts’ Agilent email addresses to your address book.
Other important emails are changing too –
For general iLab information, you can send emails to email@example.com
For support emails: firstname.lastname@example.org
For API support emails: email@example.com
For emails relating to the annual Benchmarking Study: firstname.lastname@example.org
For emails on iLab surveys: email@example.com
For webinar-related emails: firstname.lastname@example.org
For emails on iLab catalogs: email@example.com
In addition, our new fax numbers are 1.800.783.8329 and 1.617.830.8514
Starting New Listserv Groups:
iLab User Group Listserv: We are creating a new user listserv group, which will replace our existing user listserv. This new listserv will continue to serve as an open forum and discussion place for users of the iLab system.
If you are already a member of our current iLab listserv group, we will add your names to the new group. You may also sign up for the new group using the information below.
Name: iLab User Group
Email Address: firstname.lastname@example.org
How to sign up:
- Follow this link
- Simply click to join group
iLab API Listserv: We are also creating a new API User Group. Please use the information below to sign up for the new API User Group.
Name: iLab API User Group
Email Address: email@example.com
How to sign up:
- Follow this link
- Simply click to join the group
If you have questions, we encourage you to explore our FAQ Page.
With additional questions, feel free to send an email to our new general address: firstname.lastname@example.org or you may reach out to your usual iLab contacts, including Account Managers, Project Managers, and iLab leadership team.