Our mission is to provide innovative and effective solutions to support research. We believe that developing these tools in collaboration with researchers and administrators ensures the solutions effectively address the most important challenges. Further, we believe that outstanding customer support is critical to our success, which we measure based on our ability to empower the global research community to advance discovery faster and more efficiently.
The Origin of iLab: The Evolution of a System Built on Customer Collaboration
Presentation by Beverly Ginsburg Cooper, Senior Director and Cancer Center Service Team Lead at Huron Consulting Group at the 2014 CORES/iLab User Group Conference on February 25, 2014 in Nashville, TN.
iLab Solutions is the leader in providing web-based management services to academic research institutions with customers that include leading NIH-funded universities, research hospitals, and independent institutes. iLab leverages a scientific advisory team comprised of active PIs with research backgrounds from Brigham & Women's Hospital, Dana-Farber Cancer Institute, EMBL, Harvard University, Huntsman Cancer Institute, Mt. Sinai School of Medicine, Stanford University, University of Melbourne, Vanderbilt University, and Yale University. The iLab leadership team includes executives with experience from Dana-Farber Cancer Institute, Deloitte, Facebook, Genentech, Intel, McKinsey, Microsoft, SAIC, and Vanderbilt University.
In March 2013 iLab signed a partnership with Vanderbilt University, which has developed and maintained the CORES software platform since 2001. This partnership brings together the two most sophisticated and broadly-used solutions for core facility management. Over the course of 2013 and into 2014, the joint team will incorporate the best features of the CORES software into the iLab platform, while also leveraging Vanderbilt’s academic perspective to help guide future development.
The combined iLab/CORES solution serves over 1,000 core facilities across 100 research institutions in eight countries, including 30 of the top 50 recipients of NIH funding. iLab has extensive experience providing enterprise-level solutions at major research institutions. These solutions include integrations with institutional financial systems (e.g., SAP, Oracle, PeopleSoft, Lawson, Banner, IFAS, etc.) and identity management systems (e.g., Active Directory, Shibboleth, etc.). iLab’s dedicated implementation team and established implementation processes result in high adoption and fully trained personnel for effective use of the system.
iLab offers a suite of web-based tools for academic research management. The functionality includes core facility service request management, enhanced sample management functionality, equipment reservation and usage tracking, billing and invoicing, reporting, and lab requisitioning and spend tracking tools. The system also allows each user a consolidated view of their recent activity in the system as well as the ability to search across all equipment, services and cores in the system.
In order to ensure stability, security, scalability, and responsiveness, iLab conducts all software development, application maintenance, deployment, and user support internally. This internally-resourced approach results in a close relationship between iLab and our customers and ensures iLab can rapidly address customer needs.
iLab is a privately-held Limited Liability Company organized under the laws of the Commonwealth of Massachusetts. Our primary offices are located at Ten Post Office Square, 8th Floor, Boston, MA 02109. Please address all correspondence to P.O. Box 380330, Cambridge, MA 02238-0330 or firstname.lastname@example.org. iLab can be reached by phone 8.30am-8.30pm Eastern at 617.297.2805.