Our mission is to provide innovative and effective solutions to support research. We believe that developing these tools in collaboration with researchers and administrators ensures the solutions effectively address the most important challenges. Further, we believe that outstanding customer support is critical to our success, which we measure based on our ability to empower the global research community to advance discovery faster and more efficiently.
iLab Solutions, now part of Agilent Technologies, is the leader in providing web-based management services to academic research institutions with customers that include leading NIH-funded universities, research hospitals, and independent institutes.
iLab offers a suite of web-based tools for academic research management. The functionality includes core facility service request management, enhanced sample management functionality, equipment reservation and usage tracking, billing and invoicing, reporting, and lab requisitioning and spend tracking tools. The system also allows each user a consolidated view of their recent activity in the system as well as the ability to search across all equipment, services and cores in the system.
In order to ensure stability, security, scalability, and responsiveness, iLab conducts all software development, application maintenance, deployment, and user support internally. This internally-resourced approach results in a close relationship between iLab and our customers and ensures iLab can rapidly address customer needs.
iLab leverages a scientific advisory team comprised of active PIs with research backgrounds from Brigham & Women's Hospital, Dana-Farber Cancer Institute, EMBL, Harvard University, Huntsman Cancer Institute, Mt. Sinai School of Medicine, Stanford University, University of Melbourne, Vanderbilt University, and Yale University. The iLab leadership team includes executives with experience from Dana-Farber Cancer Institute, Deloitte, Facebook, Genentech, Intel, McKinsey, Microsoft, SAIC, and Vanderbilt University.
iLab serves 150 research institutions across 16 countries, including 34 of the top 50 recipients of NIH funding. iLab has extensive experience providing enterprise-level solutions at major research institutions. These solutions include integrations with institutional financial systems (e.g., SAP, Oracle, PeopleSoft, Lawson, Banner, IFAS, etc.) and identity management systems (e.g., Active Directory, Shibboleth, etc.). iLab’s dedicated implementation team and established implementation processes result in high adoption and fully trained personnel for effective use of the system.
iLab Solutions was founded in 2006 by a team of research scientists and software engineers who were frustrated with the inefficiencies of lab research and administration. To address these inadequacies, iLab developed a lab management tool in collaboration with the Dana Farber Cancer Institute who still uses iLab’s Lab Management software today. Within a couple of years, the research community expressed a need for a comprehensive core facility management system, which iLab developed into a full scale enterprise-level system with ongoing functionality enhancements.
In March 2013, iLab signed a partnership with Vanderbilt University, which developed and maintained the CORES software platform since 2001. This partnership brought together the two most sophisticated and broadly-used solutions for core facility management. The joint team incorporated the best features of the CORES software into the iLab platform, while also leveraging Vanderbilt’s academic perspective to help guide future development.
In August 2016, iLab was purchased by Agilent Technologies, a leader in life sciences, diagnostics and applied chemical markets. Agilent provides laboratories worldwide with instruments, services, consumables, applications and expertise, enabling customers to gain the insights they seek. Now, as a part of Agilent, iLab adds to Agilent’s robust CrossLab laboratory enterprise management capabilities.
Our primary offices are located at Ten Post Office Square, 8th Floor, Boston, MA 02109. Please address all correspondence to P.O. Box 380330, Cambridge, MA 02238-0330 or firstname.lastname@example.org.